Refund and Returns Policy

1. General Policy

At oraclemart, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required for all return requests.

3. Non‑Returnable Items

The following items are not eligible for return or exchange:

• Personalized or custom‑made products.
• Perishable goods, including food and cosmetics that have been opened.
• Digital downloads or software licenses.

4. Return Process

4.1. Initiate a Return

Contact our Customer Support team at [email protected] or call +1 (213) 760-7374. Provide your order number, the reason for the return, and any supporting photos if applicable.

4.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. Drop the package off at the designated carrier.

4.3. Inspection and Refund

Upon receipt, our team will inspect the returned item. If it meets the eligibility criteria, we will process a refund to the original payment method within 7 business days. A confirmation email will be sent once the refund is completed.

5. Refund Amount

Refunds will include the price of the returned product(s) only. Original shipping charges are non‑refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

6. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the return process above and place a new order for the desired product. We will not ship a replacement until the original item has been received and approved.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the specified time frame.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. Oraclemart reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (213) 760-7374
• Address: 7309 West Pine Way, Los Angeles, California 90047, United States